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- Our Response to COVID-19 chevron_left
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In these unprecedented times we are all concerned about each and every member of the family, including the four-legged ones. Our friends and expert partners at Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link to Waltham's latest guidance on how to care for your pet during Covid-19.
Do you have any questions about The NUTRO Company or NUTRO™ Pet Food? Find your answers here. If you don't find what you're looking for, contact us.
- Why does your dry dog food look different? chevron_left
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The NUTRO™ brand is reintroducing its line of dry dog food products with a new, contemporary look that embodies its NUTRO. FEED CLEAN™ philosophy. The reimagined bags represent a bold, simple and modern design that places ingredients at the forefront, making it easy for consumers to know what they are getting in each product.
The brand’s core dry dog food product offering is now NUTRO™ NATURAL CHOICE™ with 19 recipes formulated based on protein choice, breed size and life stage.
- Have your dry dog food recipes changed? chevron_left
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Yes! Our updated recipes are still crafted with natural ingredients plus vitamins, minerals and other nutrients and high-quality protein sources, like chicken, lamb, beef or venison meal as the #1 ingredient. We also included new ingredients like kale, spinach, garnishes from tomatoes and eggs and more.
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Where can I find the new recipes?
chevron_left - NUTRO™ NATURAL CHOICE™ dry dog food products are available in-store and online at major retailers, such as Amazon, Chewy, Walmart, Target, PetSmart and more.
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Should I transition my dog to the new recipes?
chevron_left - If you're new to NUTRO™ or transitioning to our new formulas, we suggest blending increasing amounts of the new food with the old food over six days. This gives your dog's digestive system time to gradually adjust to the new recipe.
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Why am I still seeing older packaging in some places?
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It can take time for stores across the country to transition to our new formulas, so it’s perfectly normal to find the packaging you’re used to for several months.
- Why are you expanding the NUTRO™ brand outside of pet specialty stores? chevron_left
- Many consumers are looking for premium, natural food and treats for their pets, so we decided to bring a portion of the NUTRO™ line of products to major retailers across the country, making the NUTRO. FEED CLEAN™ philosophy more broadly available.
- Are the NUTRO™ PERFECT PORTIONS™ packages recyclable? chevron_left
- The plastics trays are a #7 plastic, and can be recycled where facilities exist.
- Where is the NUTRO™ brand located? chevron_left
- Our headquarters is located in Franklin, Tennessee, just outside of Nashville. We have two dry pet food manufacturing facilities for NUTRO™ products located in Henderson, North Carolina and Victorville, California. We also have wet food manufacturing facilities in Columbus, Ohio, Fort Smith, Arkansas and North Sioux City, South Dakota for our cans and trays.
- How do I read/where is the "Best By" date on the package? chevron_left
- You will find the Best By (BB) date on the side of the plastic trays. Following the letters BB, there's a two-digit month, day and year expiration date. Example: If you see BB 02 21 19, the food should be fed by February 21, 2019.
- Are the NUTRO™ products at major retailers the same quality as what's available at pet specialty stores? chevron_left
- Of course! The same NUTRO™ products that are sold in pet specialty stores will be available in major retailers and each product will meet our high-quality standards, regardless of whether they are purchased at a pet specialty store or another major retailer.
- How long has the NUTRO™ brand been making quality pet food? chevron_left
- We have been making quality pet food for about 90 years!
- What makes NUTRO™ ingredients clean? chevron_left
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To us, clean is simple, purposeful, and trustworthy. This means: We will exclusively source non-GMO ingredients(t) as close to their native form as possible. We will never add artificial preservatives, flavors or colors. We will not use ingredients like chicken by-product meal, corn, wheat, or soy protein and will only use ingredients that serve a precise purpose in each recipe. We will also source our ingredients from trusted farmers and suppliers.
In 2014, we started the process by sourcing non-GMO ingredients(t) and have continued by introducing rigorous GMO testing processes for the NUTRO™ dry dog and cat food lines.
Today, every recipe in our NUTRO™ and ULTRA™ dog and cat food portfolio meets our NUTRO. FEED CLEAN™ standard. We won't rest until choosing any NUTRO™ product means choosing clean for your pet.
- What is the process for testing your ingredients for GMOs? chevron_left
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We test our ingredients using a third-party testing facility. For testing, we take random samples from our manufacturing sites and send all samples to our third-party laboratory. The lab then tests for GMOs.
If a positive test is received, we escalate the testing procedure to ensure we identify where the non-GMO trace/product appeared. At times and if necessary, the NUTRO™ brand will source from another supplier and may increase the frequency of testing.
- How do I store NUTRO™ PERFECT PORTIONS™ after opening? chevron_left
- Once opened, the unused portion should be refrigerated and fed to your cat within 3 days.
- How did the NUTRO™ brand get to its NUTRO. FEED CLEAN™ philosophy? chevron_left
- We've been on a journey to clean pet food as a pioneer of natural pet food. We've always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives or flavors and opted to give pet parents a choice when it comes to grains and chicken by-product meal or soy protein.
- How will the NUTRO. FEED CLEAN™ philosophy be represented on products? chevron_left
- All NUTRO™ & ULTRA™ dry foods, NUTRO wet ans and NUTRO treats feature a visual representation of our NUTRO. FEED CLEAN™ philosophy on the back panel, reinforcing our commitment to giving pets our best. If you see the NUTRO. FEED CLEAN™ logo, you can trust that it meets the tenets of our philosophy.
- Are there any safety or quality checks in place for the preparation of NUTRO™ dog food? chevron_left
- Yes. We rigorously test to ensure the safest and quality of our pet food. We have quality experts who work onsite to ensure we meet all safety standards and certifications. Additionally, all of our facilities are inspected by the Food and Drug Administration (FDA), and we adhere to Good Manufacturing Practices, Good Hygiene Practices and Hazard Analysis and Critical Control Points - all regulated by the FDA.
- Where can I find NUTRO™ wet cat food cans? chevron_left
- Beginning in April, 2019, all NUTRO™ wet cat food will be in the PERFECT PORTIONS™ format with (2) servings in every package! Try NUTRO™ wet cat food in a fresh format your cat will love.
- What is the difference between "natural" and "clean?" chevron_left
- Our NUTRO. FEED CLEAN™ philosophy goes beyond the regulatory definition of "natural." While "natural" pet foods do not allow the use of artificial or synthetic ingredients, they may contain ingredients like corn, wheat, soy and genetically modified ingredients. Our philosophy reinforces our commitment to natural ingredients, purposeful nutrition and quality and food safety.
- What does the NUTRO. FEED CLEAN™ philosophy mean to us? chevron_left
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To us, it means that a pet's food is simple, purposeful and trustworthy.
SIMPLE: We will exclusively source non-GMO ingredients† as close to their native form as possible. We will never add artificial preservatives, flavors or colors. We will not use ingredients like chicken by-product meal, corn wheat or soy protein.
PURPOSEFUL: We will produce nutrient-rich food, ensuring every single ingredient serves a precise purpose, and make a high-quality protein the foundation of each recipe.
TRUSTWORTHY: We will protect the integrity of the food at every stage of the process, sourcing from trusted farmers and suppliers, preparing only in trusted facilities and rigorously testing for quality and safety.
- How do you ensure that you are sourcing non-GMO ingredients†? chevron_left
- NUTRO™ brand has eliminated many ingredients that have GMO variants. The ingredients used that do have GMO variants are traced from supplier to final product. We also have DNA tested every ingredient used in NUTRO™ dry dog and cat recipes for GMO variants and cross-contamination (excluding MAX™ CAT dry diets).
- Can you tell me about the new NUTRO™ Limited Ingredient Diet product line? chevron_left
- Our Limited Ingredient Diet product line caters to your dog's sensitivities and is crafted to deliver the nutrition pets need, avoiding ingredients that commonly cause food sensitivities like chicken, beef, dairy protein or grains. These recipes are also crafted with 10 key ingredients or less, plus natural flavors, vitamins, minerals and other nutrients.
- Where does the NUTRO™ brand source its ingredients from? chevron_left
- We source our ingredients from trusted farmers and suppliers, prepare only in trusted facilities, and rigorously test for quality and safety. We travel the world to locate and source the quality ingredients used in our recipes.